KnitKa (“we”, “our”, “us”) operates the website knitka.ca. This policy explains how we collect, use, and protect your personal information when you visit our site or place an order.
Information We Collect
When you place an order, we collect the information needed to fulfill it, including your name, email address, shipping address, and payment details. Payment is processed securely through Stripe and/or PayPal – we do not store your credit card information.
When you use our contact form, we collect your name, email address, and message so we can respond to your inquiry.
How We Use Your Information
- To process and ship your order
- To send order confirmation and shipping updates
- To respond to your questions or requests
We do not send marketing emails unless you have opted in. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Third-Party Services
We use the following services to operate our store:
- Stripe / PayPal – payment processing
- Canada Post – shipping and tracking
- WooCommerce – order management
These services have their own privacy policies governing how they handle your data.
Cookies
Our site uses cookies to keep your shopping cart active and to remember your session. These are essential cookies required for the store to function. We do not use advertising or tracking cookies.
Data Retention
We keep order records for accounting and legal purposes. If you would like us to delete your personal information, please contact us and we will do so where permitted by law.
Your Rights
You have the right to access, correct, or request deletion of your personal data. To make a request, please contact us.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
Last updated: March 2026